Return & Refund Policy

At Joan Beauty Supply, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process subject to the following terms:

30-Day Return Policy:

You may return any unopened and unused item within 30 days of purchase for a refund. Please note that we cannot accept returns on opened or used products due to hygiene reasons.

Customer Responsibility:

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.

Refund Process:

Once the returned item is received and inspected, we will process your refund within 3-5 business days. The refund will be issued via the original payment method used for the purchase.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at sales@joanbeautysupply.com. Our dedicated customer service team is here to assist you.

Thank you for shopping with Joan Beauty Supply. We appreciate your business and strive to make your shopping experience with us enjoyable and stress-free.