FAQs
Are your products tested on animals? No, we are proud to be cruelty-free. None of our products or ingredients are tested on animals.
Do you offer international shipping? At this time, we only offer shipping within the United States. We apologize for any inconvenience to our international customers.
How long does shipping take? Shipping typically takes 1-5 business days after processing, depending on your location and the shipping method selected at checkout. Please allow 1-3 business days for order processing.
What is your return policy? We offer a 30-day return policy for unopened and unused items. Customers are responsible for return shipping costs. Refunds are issued 3-5 business days after the returned item is received and inspected.
Do you offer free shipping? Yes, we offer free standard shipping within the United States for orders totaling $100 and over. Free shipping will be automatically applied at checkout for qualifying orders.
Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
Are your products safe for sensitive skin? While our products are generally safe for use on most skin types, individual reactions may vary. If you have sensitive skin, we recommend performing a patch test before applying any new skincare product to a larger area of your skin.
Do your products contain parabens or sulfates? No, our products are formulated without parabens, sulfates, and other harmful ingredients. We prioritize using natural and skin-friendly ingredients to ensure the safety and efficacy of our products.
Can I use your products during pregnancy or while nursing? We recommend consulting with your healthcare provider before using any new skincare products during pregnancy or while breastfeeding. Some ingredients may not be suitable for use during this time.
How can I contact customer service? You can contact our customer service team at sales@joanbeautysupply.com with any questions or concerns. We are here to assist you and provide personalized support for all your skincare needs.